FAQs

If you need to return your order please email the team at deliveries@discount-insulation.co.uk.
Give your order number, the reason for returning your product, and if you would like to return this yourself to the nearest depot or if you would like us to collect the items for you.

When returning, carefully pack the items in protective bubble wrap, or similarly suitable packaging. Please do not use the product box as outer packaging.

Any items returned deemed damaged may result in no refund being given, including in transit due to insufficient packaging.

The address of return will depend on what part of the UK the goods have been delivered to. This will be given to the customer once the customer informs Discount Insulation of the returns and quotes the purchase order number.

When returning goods (except when goods are faulty or damaged), the customer will be charged for the return fee & cost of restocking. The restocking charge will be calculated on a job-by-job basis. 

In the unlikely event that any goods are damaged on arrival please notify us immediately via email to deliveries@discount-insulation.co.uk and no later than 24 hours after the goods have been delivered. Failure to do this may result in the damaged goods not being exchanged for replacements.

At Discount Insulation, we have worked very hard to get you the very best prices.  We have teamed up directly with the manufacturers, wholesalers & distributors to be able to get the most competitive prices along with a network of companies able to offer delivery to your door.

• £0 - £150.00 inc vat - £75.00 delivery
• £150 - £300.00 inc vat - £50.00 delivery
• FREE - Above £300.00